Refund and Returns Policy

Refund & Cancellation Policy

Last Updated: August 22, 2026

Thank you for choosing CKYBI for your VPS and dedicated-server needs. We aim to provide reliable infrastructure, transparent pricing, and quality service.

This Refund & Cancellation Policy explains when refunds may be available and how cancellations are handled.

1. VPS Refund Policy

CKYBI may offer a 7-day money-back guarantee on eligible VPS services, subject to the conditions below.

To qualify for a refund:

  • The refund request must be submitted within 7 days of the initial VPS purchase.
  • The request must concern the customer’s first order for the specific VPS service.
  • The account must be in good standing.
  • The service must not have been used for prohibited, fraudulent, abusive, or illegal activities.
  • The refund request must not result from intentional abuse of the refund system.

Refund eligibility may vary depending on the specific product or promotional offer. If a product has different refund conditions, those conditions will be displayed before purchase.

2. Dedicated Server Refund Policy

Dedicated servers are generally non-refundable once the server has been provisioned, because hardware, IP addresses, network resources, and other infrastructure may be allocated specifically for the customer.

Before ordering a dedicated server, customers should ensure that the selected configuration meets their requirements.

In exceptional circumstances, CKYBI may review a refund request at its discretion.

3. Setup Fees

Any applicable setup, installation, configuration, IP allocation, or other one-time fees may be non-refundable once the requested service has been provisioned.

4. Domain Names and Additional Services

Fees paid for third-party products or services, including domain registrations, licenses, software, IP-related services, and other external services, may be non-refundable once the service has been ordered or activated.

Where a third-party provider controls the refund terms, its refund policy may apply.

5. Promotional Offers

Promotional, discounted, trial, or special-price services may have different refund conditions.

Any specific refund restrictions associated with a promotion will take precedence over this general policy where clearly stated at the time of purchase.

6. Cancellation

Customers may request cancellation of a service through their CKYBI account or by contacting customer support.

For recurring services, cancellation should be requested before the next billing date to avoid the next renewal charge.

Cancellation of a service does not automatically guarantee a refund for previously paid fees.

7. Refunds for Service Issues

If a CKYBI service experiences a significant technical problem that CKYBI is unable to resolve within a reasonable period, customers may contact support to request a review.

Refunds or service credits may be considered depending on:

  • The nature and duration of the issue
  • The affected service
  • The circumstances of the incident
  • The customer’s service history
  • Any applicable Service Level Agreement (SLA)

Temporary outages, maintenance, network incidents, third-party failures, or circumstances outside CKYBI’s reasonable control may not automatically qualify for a refund.

8. Abuse, Fraud, and Policy Violations

Refunds may be denied where a service has been suspended or terminated because of:

  • Fraudulent activity
  • Payment fraud or chargeback abuse
  • Spam
  • Malware or malicious activity
  • Network attacks
  • Unauthorized access attempts
  • Copyright or legal violations
  • Cryptocurrency mining where prohibited by the applicable service terms
  • Excessive abuse of infrastructure
  • Violation of CKYBI’s Terms of Service or Acceptable Use Policy

If an account is terminated for serious abuse or illegal activity, unused prepaid amounts may be non-refundable.

9. Chargebacks

Customers should contact CKYBI support before initiating a payment dispute or chargeback.

Unauthorized or fraudulent chargebacks may result in account suspension or termination and may be investigated in accordance with applicable law.

10. How to Request a Refund

To request a refund, contact CKYBI customer support and provide:

  • Your account email address
  • Order or invoice number
  • The service you purchased
  • The reason for the refund request

Our support team will review the request and determine whether the service qualifies under this policy.

11. Refund Processing

Approved refunds will normally be issued through the original payment method where technically possible.

The time required for the funds to appear in your account depends on the payment provider and financial institution.

CKYBI is not responsible for delays caused by banks, card networks, payment processors, or other third parties.

12. Currency and Exchange Rates

If you paid in a currency different from the currency used for the refund, the amount received may vary because of exchange-rate fluctuations or fees charged by your bank or payment provider.

CKYBI is not responsible for losses resulting from currency conversion.

13. Policy Changes

CKYBI may update this Refund & Cancellation Policy from time to time.

Changes will be published on this page with an updated “Last Updated” date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, unless otherwise required by applicable law.

14. Contact

For refund or cancellation requests, please contact CKYBI through the official support/contact channels available on our website.

CKYBI
Website: ckybi.online

Tel: +34603194603

Tel: +212717136367

Email: kiray@ckybi.online

Email: kiraysalvatory77@gmail.com

Adress : 1209 MOUNTAIN ROAD PL NE, STE R ALBUQUERQUE, NM 87110

Important: This is a general template. Before publishing it, adapt the refund period, excluded products, payment methods, SLA terms, and cancellation rules to your actual CKYBI operations and the consumer-protection laws applicable to the countries where you sell.